What are your shipping charges?
When shipping to the contiguous 48 states, the shipping charges for your entire order are as follows:
Order Total Shipping $0.00 to $60.00 $6.00 $60.01 to $120.00 $9.00 $120.01 and above $12.00 Any order that includes a group special FREE Prep-As-You-Go™ orders, along with any additional items FREE
Hawaii, Alaska, APO, and FPO addresses have additional shipping charges. Please call us at 1-800-999-1863 or 1-801-222-9596 or email us at email@example.com with your order and we will give you a quote. If an order does not ship in its entirety due to some items being backordered, there is no additional shipping charge when the backordered items are shipped.
What is your shipping time?
The majority of orders ship out from our warehouse within 1-4 business days based on product availability. However, there may be extenuating circumstances that cause an order to ship outside that time period. If you have any questions or concerns about getting your order within a specific time frame, please call us and we will do our best to help.
Who will deliver my order?
The majority of orders are shipped through UPS. Exceptionally large orders may be shipped through another common carrier. The US Postal Service is also used on occasion.
Can you ship to my PO Box?
Since most orders are shipped through UPS we are unable to send orders to a PO Box. However, if there are extenuating circumstances please call us.
How do I qualify for Free Shipping?
When you order the minimum quantity of any item on sale through our Group Program, your entire order qualifies for free shipping, regardless of what else you order. Also, Prep-As-You go orders ship free, along with any items added to the order.
Can you email me a tracking number when my order ships?
If you have given us your email address, our system will automatically send you an email with this information.
Do you ship outside the United States?
We do not currently ship outside the United States. Please send us your name and address and we will keep it on file for when we do ship outside the United States. Please check back in the future, we desire to serve our customers better.
Do you mail catalogs outside the United States?
We do not currently mail catalogs outside the United States. If you live outside the US, we would still like to have your name and address on file. When the day comes that we can deliver to those locations we will let you know. You are welcome to purchase and have your order shipped to the 48 States and work out your own shipping from there.
What methods of payment do you accept?
Whether you order through the mail, phone, or Internet, you can use personal checks, money orders, or a credit card (Visa, MasterCard, American Express or Discover) to pay for your order.
When will my credit card be charged for my order?
Your credit card will be charged when your order is shipped. You will only be charged for the items that ship. In the rare event that we have backordered items that did not ship with the original order, your credit card will be charged for those items when they ship. Shipments of backordered items incur no additional shipping charges.
I'm not a Group Leader. Can I still order the group specials?
Yes. Anyone can order the group specials. However, to take advantage of the special pricing, the minimum quantity of the product must be ordered.
How do I become a Group Leader?
If you are interested in becoming a Group Leader please call our friendly customer service representatives to sign up. We will be happy to explain the Group Program to you and answer any questions you may have.
I want to order a large quantity of an item. How can I get a discount?
When requesting a quantity discount please call us or email firstname.lastname@example.org and let us know what item(s) you are interested in and an estimated quantity and we will get you a quote.
If I find an old catalog, can I order from it?
If the product is still available, feel free to order it. Lots of people keep our catalogs for future reference. However, there may have been some price changes or substitutions made from when the catalog was originally issued. Please call if you have any questions.
What kind of guarantee/warranty do you offer on your products?
We want you to be happy with our products. That’s why we offer a 30-DAY 100% SATISFACTION GUARANTEE. If anything you purchase from us fails to meet your expectations, please call us. We’ll make it right. We’re confident you won’t find a better deal anywhere else. But if you find the same product anywhere else for less within 30 days of your purchase, let us know. We’ll match the price and give you a gift certificate in the amount of the difference.
We offer a one-year warranty from the day of delivery against defects in material and workmanship on all non-food products. Many products contain a manufacturer’s warranty to cover them. Please call us to determine how to take advantage of these warranties when needed. If you need to return a product, please call us for a return authorization number.
"Our mission is to help people prepare. We endeavor to serve our customers, our business associates, and each other in the same way we hope to be served. It is our duty to use the resources that we have been given to serve, build, and inspire the preparedness community."
For questions specific to principles of preparation, shelf life, checklists, or information specific to your area, we invite you to check out our RESOURCES tab on our home page. You can also tweet or post questions on our Facebook page. And don’t forget about our friendly customer service staff, available Monday through Friday 7am-6pm (Mountain Time).