30-DAY UNCONDITIONAL SATISFACTION GUARANTEE
We want you to be completely satisfied with our products. If within 30 days any product in your purchase from us fails to meet your expectations, please call us. We will make it right!
To learn more about our return policy, call us toll-free at 1-800-999-1863.
*Not responsible for typographical errors on product pages.
LOW PRICE GUARANTEE
It is our goal to bring you the finest preparedness products at the very best prices. If you find the same product anywhere else for less, let us know and we'll match the price. If you’ve already purchased and you find a lower price elsewhere within 30 days, we will credit to your EEI account* for the difference.
*Call us at 1-800-999-1863 to use EEI account credit.
All of our products carry a one-year warranty from the day of delivery against defects in material and workmanship. Many products also have a manufacturer’s warranty to cover them; please call us to determine how to take advantage of these warranties when needed. If you need to return a product, please call us for a return authorization number.
You can return any product for any reason within 30 days. Please call us at 1-800-999-1863 or message us by clicking here.
OUR MISSION STATEMENT
"Our mission is to help people prepare. We endeavor to serve our customers, our business associates, and each other in the same way we hope to be served. It is our duty to use the resources that we have been given to serve, build, and inspire the preparedness community."
Thank you for letting us serve you!